All systems operational

Track your package.

Enter the tracking code you received by email or text message to see the status and full delivery history.

How it works

Three steps to track your delivery

It's simple. No account or app needed.

Enter the code

Paste the tracking code you received. It's made up of letters and numbers separated by hyphens.

See the current status

The page shows the current delivery stage, with the estimated delivery date and a history of every update.

Resolve pending issues

If a delivery fails or a fee is pending, pay right on the page with MB WAY or Multibanco (Portugal), or with PIX (Brazil).

Payment partners

Payments processed by regulated providers

Delivery fee payments are processed directly by the payment providers. Taxei doesn't store card details.

Portugal

Portugal

Pagou.ai

PIX · Brazil

WayMB

Gateway · Portugal

Frequently asked questions

Common questions

Can't find the answer? See the support section below.

Where do I find my tracking code?

In your order confirmation email. Look for a code in the format AAAA-BBBB-1234. If you didn't receive the email, check your spam folder or contact the seller.

My delivery failed. How do I reschedule it?

On the tracking page, click "Reschedule delivery" and choose a new date between 7 and 30 days from today. A redelivery fee applies.

Which payment methods are accepted?

In Portugal: MB WAY and Multibanco. In Brazil: PIX. Payments are processed directly by the payment providers (WayMB and Pagou.ai).

How do I report a problem with my order?

On the tracking page, click "Report a problem" at the bottom of the page. You can attach a photo and select the type of issue (damaged item, wrong item, not received, or refund request).

Is my data secure?

The tracking page only shows your initials and a partially masked email address. Payment details never pass through Taxei's servers — they're handled directly by the regulated payment providers.